The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission from client or legal guardian of minor client.
- Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately.
- If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim.
- If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.
Client information is protected through policies and procedures that ensure HIPPA compliance.
CKCS Agency Consumer Handbook:
2019 CONSUMER HANDBOOK
Our primary context is relationships- helping people grow in relationships- namely those with one’s self, with others, and with God. Our primary work is offering supportive and collaborative relationships, helping people develop psychological skills to deal with painful thoughts and feelings more effectively, and helping clients clarify what is truly important and meaningful to them- their “values”- creating the context for people to move forward towards their goals with courage.
CKCS, LLC agency provides individual, couples and family counseling, in provider office and also on site at schools and various community resource centers. As of 2019, CKCS, LLC. is seeing clients at the offices:
8810 S Yale Suite K, Tulsa OK, 6216 S Lewis Ave. Suite 140, Tulsa OK, 3 North Adair St. Pryor, OK 74361, 9455 N Owasso Exp. Suite K Owasso, ok 74055 and 10310 N 138th East Ave, Owasso, OK 74055 and at various public schools and community office locations if necessary, including: Catoosa, Owasso, Jenks and Colcord Public Schools. CKCS, LLC also provides group therapy when needed. This is typically arranged in conjunction with schools and happens at their facility. Method of therapy most used is Cognitive Behavioral Therapy, Rational Behavioral Therapy, Solution Focused, and Acceptance Commitment Therapy. Play therapy and experiential focused therapy are methodologies practiced and accepted at CKCS, LLC. Treatment specialization includes: Therapy for Depression and Anxiety
- Couples and Family Counseling
- Pre-Marital, and Couples Counseling
- Parenting Support and training
- Grief Counseling
- Childhood and Teen issues
- Compliance and Poor school performance
- Work and Career issues
- Stress Management
- Addiction & Recovery
- Conflict Resolution
- Specializing in adolescent and young adult issues
- Faith issues
- Vocation and Life Direction Assessments
- Trauma Focused (as determined by certification and training of staff)
- Early Childhood Focused (as determined by certification and training of staff)
- EMDR (as determined by certification and training of staff)
We work with people from all walks of life and contexts, collaborating with them on attaining goals that help them have a life worth celebrating.
PERSON AND FAMILY CENTERED SERVICES
Family-centered care or Family-centered therapy has been discussed and promoted most prominently in the context of child health, and especially concerning chronic conditions of childhood. This approach provides an expanded view of how to work with children and families. Family-centered therapy is made up of a set of values, attitudes, and approaches to services for children with special needs and their families. Family-centered therapy recognizes that each family is unique; that the family is the constant in the child’s life and that they are the experts on the child’s abilities and needs. The family works with service providers to make informed decisions about treatment and supports the child. In family-centered therapy, the strengths and needs of all family members are considered. Family-centered therapy reflects a shift from the traditional focus on the biomedical aspects of a child’s condition to a concern with seeing the child in context of their family and recognizing the importance of family in the child’s life. The principles argue in favor of an approach that respects families as integral and coequal parts of the health care team. This approach is expected to improve the quality and safety of a client’s care by helping to foster communication between families and healthcare professionals. Furthermore, by taking family/client input and concerns into account, the family feels comfortable working with professionals on a plan of care, and professionals are “on board” in terms of what families expect with medical interventions and healthcare outcomes. Family-centered approaches to health care intervention also generally lead to wiser allocation of healthcare resources, as well as greater client and family satisfaction.
Individual Psychotherapy is a face-to-face treatment for mental illnesses and behavioral disturbances, in which the clinician, through definitive therapeutic communication, attempts to alleviate the emotional disturbances, reverse or change maladaptive patterns of behavior and encourage growth and development. Insight oriented, behavior modifying, and/or supportive psychotherapy refers to the development of insight of affective understanding, the use of behavior modification techniques, the use of supportive interactions, the use of cognitive discussion of reality, or any combination of these items to provide therapeutic change.
Services are available Monday thru Thursday from 9 a.m. to 4 p.m Friday 9 am – 12 pm. In 2019, office hours are determined by demand and availability of appointments. Potential clients can check availability by calling our appointment line at 918-212-8064 or doing an online appointment request at www.chriskingcounseling.com. Currently the office is available for therapist appointments, and therapists also schedule with clients and families independently at various school and community office sites when needed.
CLIENT’S GRIEVANCE POLICY
CKCS, LCC will provide procedures by advising the client at the time of intake by a copy of the grievance form and the consumer handbook that he or she has the right to make a complaint to the facility’s local advocate or the ODMHSAS Consumer Advocacy Division and the necessary contact information (i.e. phone, mailing address, web address) The client will have unimpeded and confidential access in this process. No policy or procedure will require contact with CKCS, LLC local advocate prior to contacting the ODMHSAS Office of Consumer Advocacy
Chris King LPC (available at 918-760-5243) is the individual responsible for or authorized to make decisions for resolution of the grievances. In the instance where the decision making is the subject of a grievance, decision making authority will be delegated to Ryan Myers PSYCD, LPC (available at (918) 481-1111). He will work with CKCS, LLC staff and contractors to ensure the needs of clients are met at the lowest level possible and that client rights are enforced and not violated.
Provisions of written notification to the client of the grievance outcome and contact information by which he or she may appeal the outcome will be provided by the Grievance Coordinator Chris King LPC (available at 918-557-6128) or Local Grievance Advocate Carmela Christensen at (available at 918-760-5243). The client may also Contact ODMHSAS Client Advocate Dept at 1-405-248-9037 or 1-866-699-6605
CKCS, LLC will review grievance policies and procedures on an annual basis and will provide updated copies of policy and procedures information to the Office of Consumer Advocacy when requested; and
Monitor the grievance process and, based on outcomes, adjust and improve processes
Individuals designated as CKCS, LLC advocate will be responsible for coordinating and monitoring advocacy activities and contacts with ODMHSAS Office of Consumer Advocacy. Duties and activities will include;
Serving as the on-sight advocate for clients being treated or under the care of CKCS, LLC and act as a liaison to the ODMHSAS Office of Consumer Advocacy. Duties/activities may include
Assist clients in filing grievances
Serve as resource for client’s questions, admission and discharge processes or meet other basic human needs while receiving services
Keep contact with clients involved in or who witness critical incidents or Sentinel Events while receiving services to ensure needs are being met.
Serve as facility or program liaison
PROCEDURES FOR CLIENT GRIEVANCES AND OTHER ISSUES
CKCS, LLC wishes to maintain an open line of communication, giving the client adequate opportunity to express opinions, recommendations, and complaints. Please talk to us and let us know if you have any complaints about your experience with us.
WHO MAY FILE A GRIEVANCE:
Any client under the care of any agency or anyone interested in the welfare of a client receiving care at any agency (e.g. relative, foster parent, DHS Caseworker, DOC/Probation Officer) may at his/her discretion provide in writing any opinion or recommendation.
WHAT COMPLAINTS ARE CONSIDERED:
The complaint may be about any rule, policy, action, decision, or condition made or permitted by any agents or any other person paid by the agency to care for a client of any agent.
WHEN A GRIEVANCE MAY BE FILED:
It is important that grievances be filed as soon as possible. Grievances should be filed within FIVE days of the action grieved.
HOW TO FILE A GRIEVANCE:
You have the right to file grievances, to receive a written response to your complaint and to appeal if you are not satisfied with the response. If any person attempts to deny you these rights or penalize you for filing a grievance, contact the Grievance Coordinator Ryan Myers at (918) 481-1111.
TO INQUIRE ABOUT A GRIEVANCE OUTCOME:
You can contact the Grievance Coordinator Chris King LPC (available at 918-557-6128)
or Local Grievance Advocate Carmela Christensen at (available at 918-760-5243) you may also Contact ODMHSAS Client Advocate Dept at 1-405-248-9037 or 1-866-699-6605
Clients can also contact ODMHSAS at:
ODMHSAS Client Advocate Dept
405-248-9037 (OKC metro)
TO FURTHER A GRIEVANCE, you may wish to contact DHS/Client Advocacy Office at:
900 E MAIN
NORMAN, OK 73070 PHONE: 1-405-522-2720
For concerns or complaints about the Notice of Privacy Practices or Privacy Rule contact:
OFFICE OF CIVIL RIGHTS
US DEPARTMENT OF HEALTH AND HUMAN SERVICES
200 INDEPENDENCE AVENUE, S.W.
ROOM 509F, HHH BUILDING
Washington, DC 20201
OCR HOTLINES/VOICE 1-800-368-1019
or online at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
OPERATIONS FOR PROTECTION OF CLIENT’S RIGHTS
27-5-41. CONFIDENTIALITY OF MENTAL HEALTH TREATMENT INFORMATION
CKCS, LLC complies with federal and state laws, guidelines and standards, and with OAC 450:15-3-20.1, OAC 450:15-3-60, as applicable
Mental health treatment information, recorded or not, and all communications between the client and therapist and all CKCS, LLC employees, contractors, and volunteers are considered to privileged and confidential. In addition, all clients, (past, present and future) identities is also privileged and confidential. Such information will only be available to persons actively engaged in the treatment of the client unless an exception under state or federal law applies; and limited to the minimum amount necessary for the person or agencies to carry out its function or the purpose of the release. Nothing in this section shall prohibit disclosure of information as required in 22 O.S. § 1175
Clients and their legally authorized representatives have the right to request access to their own mental health information/treatment as provided for in 450:15-3-60
All facilities associated with CKCS, LLC will have these policies and procedures protecting the confidential and privileged nature associated with a client’s mental health record and will be in compliance with state and federal laws and must contain at a minimum:
All interactions, treatment information, and communications between counselors and clients are privileged and confidential and will not be shared without the written consent given by the client or the client’s legally authorized representative.
Acknowledgment that the identity of clients who have or who is currently receiving services is also privileged and confidential and can only be released with the client’s written consent or the client’s legally authorized representative’s written consent.
Access to the client’s mental health or alcohol abuse treatment information is limited to those persons or agencies directly and actively engaged in the treatment of the client and to the minimum amount of information necessary to carry out the purpose for the release. This policy is actively managed by the office administrator.
Authorized CKCS, LLC staff (office manager, office admin assistant, owner, clinical director) can access client records for the purpose of audit, filing, billing, and other administrative functions as client gives written authorization during intake.
The client and/ or the client’s legally authorized representative access the client’s mental health information by making a request from office administrator directly in person. Office personnel will request identification Office personnel will request identification when clients or representatives request records.
There are certain state and federal law exceptions to the disclosure of the client’s mental health and/ or alcohol abuse treatment information without the written consent of the client or the client’s legally authorized representative exist and that CKCS, LLC will release the information as required by those laws.
Clients are notified of his/her right to confidentiality during the intake process and confirmed by client and therapist signatures.
CKCS, LLC and all its employees, facilities, and associated contacts disclosing information pursuant to a written consent to related information will ensure that written consents forms comply with all applicable state and federal laws and contains at a minimum:
The name of the person(s), program or entity permitted to make the disclosure.
The name or title of the person(s) or the name of the organization to which the disclosure is to be made.
The name of the client(s) whose information is to be released.
Description of information to be disclosed.
Purpose for the disclosure.
Client(s) signature and/ or the client’s legally authorized representative.
Statement indicating that treatment services are not contingent upon or influenced by the client’s decision to permit the release of information.
Expiration date, event or condition which shall ensure the release will last no longer reasonably necessary to serve the purpose for which consent is given.
A statement of the right of the client(s) or the client’s legally authorized representative, to revoke the consent to release in written form and instructions on how to do so.
A confidentiality notice in compliance with state and federal laws, and
A statement in bold type setting, stating “The information authorized for release may include records which may indicate the presence of a communicable or noncommunicable disease”.
Unless an exception applies, all CKCS, LLC and ODMHSAS facilities will provide clients with a copy of the ODMHSAS Notice of Privacy Practices
￼27-5-42. CONSENT FOR RELEASE OF INFORMATION
A client’s written consent for release of information is only considered to be valid if the following conditions have been met and documented in writing:
The client in properly informed and that the client(s) understands the specific type of information requested.
The client is informed of the purpose or need of the information.
Services are not contingent upon the client’s decision concerning authorization for the release of information and,
That the client gives his/her consent freely and voluntarily.
27-5-43. CLIENT’S RIGHTS
CKCS, LLC endorses that each client will have individual rights and safeguards to protect their rights regarding personal choices including religious, cultural choices and sexual orientation. Clients also have the right to request, or not, accommodation(s) for disability or handicap and the rights granted under state and federal laws.
A: All participants receiving outpatient services from CKCS, LLC will have and enjoy all constitutional rights of all citizens of the State of Oklahoma and the United States, unless abridged through the process of law by a court of competent jurisdiction. Each facility providing outpatient mental health services will have the bill of rights posted in plain view and insure participants have and are provided a copy of the rights specified as follows:
Each consumer has the right to be treated with respect and dignity and will
be provided the synopsis of the Bill of Rights as listed below.
(1) Each consumer shall retain all rights, benefits, and privileges guaranteed by law
except those lost through due process of law.
(2) Each consumer has the right to receive services suited to his or her condition in a
safe, sanitary and humane treatment environment regardless of race, religion,
gender, ethnicity, age, degree of disability, handicapping condition or sexual orientation.
(3) No consumer shall be neglected or sexually, physically, verbally, or otherwise
(4) Each consumer shall be provided with prompt, competent, and appropriate
treatment; and an individualized treatment plan. A consumer shall participate in his
or her treatment programs and may consent or refuse to consent to the proposed
treatment. The right to consent or refuse to consent may be abridged for those
consumers adjudged incompetent by a court of competent jurisdiction and in
emergency situations as defined by law. Additionally, each consumer shall have the
right to the following:
(A) Allow other individuals of the consumer’s choice participate in the consumer’s
treatment and with the consumer’s consent;
(B) To be free from unnecessary, inappropriate, or excessive treatment;
(C) To participate in consumer’s own treatment planning;
(D) To receive treatment for co-occurring disorders if present;
(E) To not be subject to unnecessary, inappropriate, or unsafe termination from
(F) To not be discharged for displaying symptoms of the consumer’s disorder.
(5) Every consumer’s record shall be treated in a confidential manner.
(6) No consumer shall be required to participate in any research project or medical
experiment without his or her informed consent as defined by law. Refusal to
participate shall not affect the services available to the consumer.
(7) A consumer shall have the right to assert grievances with respect to an alleged infringement on his or her rights.
(8) Each consumer has the right to request the opinion of an outside medical or
psychiatric consultant at his or her own expense or a right to an internal consultation
upon request at no expense.
(9) No consumer shall be retaliated against or subjected to any adverse change of
conditions or treatment because the consumer asserted his or her rights.
B: If client cannot understand the bill of rights, a oral explanation of the synopsis will be given in the language the person can understand and it will be documented and signed by the person giving the explanation.
C: CKCS facilities will not have internal operating procedures more restrictive than the ODMHSAS bill of rights.
D: Staff and stakeholders will be oriented regarding consumers rights.
27-5-44. RIGHTS TO NAME A TREATMENT ADVOCATE
All adult mental health clients being served by CKCS, LLC licensed mental health professionals will be informed by that provider or the facility that he or she has the right to designate a family member or other concerned individual as a treatment advocate. CKCS, LLC will have written policies and procedures’ ensuring this provision is available.
The client shall not be coerced, directly or indirectly, into naming or not naming a treatment advocate, choice of treatment advocate or level of involvement of the treatment advocate. Treatment advocates will, at all times, act in the best interest of the client and comply with all the conditions of confidentiality.
No limitations will be imposed on a client’s right to communicate whether by phone, mail or visitation with his or her treatment advocate, except to the extent that reasonable times and places are/may be established.
Treatment advocates may participate in the treatment and discharge planning of the client being served to the extent consented to by the client and permitted by law.
Clients and treatment advocates will be notified of treatment and discharge planning appointments/meetings at least 24 hours in advance.
CKCS, LLC and all its facilities will use a treatment advocate designation form which, at minimum, will include:
The client’s choice to name or not name a treatment advocate.
Identify any specifically named person.
Indicate the level of involvement of the treatment advocate.
A space where the treatment advocate will indicate his or her intention of serving according to the client’s specifications.
An agreement that the treatment advocate will comply with standards and confidentiality.
Both the signatures of the client and treatment advocate.
Verbal confirmation of the written information proposed in the form shall be permitted until such time that the treatment advocate can be present to sign the form.
The client may change or revoke the designation of the treatment advocate for any time or reason.
Copies of the completed form will be given to both the client and the treatment advocate and the original shall be maintained the client’s record.
The treatment advocate form will be reviewed with the client at each point of treatment planning and review to afford the client an opportunity for review and amendment.